El Geyushi Motors gets ready for its ambitious expansion plans in cooperation with SAP & ECS
Support business growth Maintain optimal inventory levels
Streamline processes and unify IT environments
Provide smoother operations for customer services and repair orders
Reduce customer wait times
Lack of integration between part sales and the warehouse
Inability to track visibility into inventory levels, sales performance and parts availability
Deployed SAP Dealer Business Management (DBM) to Simplify and automate its entire dealer operations including customer management, vehicle sales and service & parts management
Implemented SAP Material Management and SAP Financial Accounting and Controlling
El Geyoushi Motors aims to achieve its vision to be the top auto dealer company in Egypt and the Middle East. The company’s management decided to implement SAP System in pursuit of their visionary goals. They needed to simplify the entire operations of the company and provide more visibility and integration between all departments.
After an intensive research done on the available SAP partners in the market, the management has met with different implementation partners to compare, analyze and decide with whom will they implement the SAP system, finally the choice has fallen on ECS due to the strong SAP expertise and knowledge. ECS team of consultants did a comprehensive study on El Geyoushi’s existing business process and understood the required changes and enhancements. The implementation of the solution took 6 Months to go live and it included the implementation of SAP Dealer Business Management, Material Management and Financial Accounting and Controlling
The new SAP system has allowed many improvements in El Geuyoshi’s operations and they have significantly automated many processes. So Far, they are now able to take more appointments with improved scheduling, avoid overbooking and under booking to maximize mechanics’ productivity. This has played a significant role in generating additional service income, They also experienced 60% reduction in customer wait time and 15% increase in customer satisfaction. Now, managers have a real-time visibility into inventory levels, sales performance and parts availability. With all of these obtained benefits and streamlined operations, Management at El Geyoushi Motors can now focus on achieving their ambitious plans and visionary strategy.
Customer Wait Time