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SAP Customer Experience (CX) and CRM Solutions
Engage customers with better shopping experience 

Seize opportunities, engage quickly, and scale anywhere to grow revenue with modern CRM solutions from SAP Customer Experience.

What is SAP Customer Experience and CRM?

SAP Customer Experience and CRM is a unified  platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

C/4HANA: A Suite of Five Industry-leading Cloud Solution Portfolios

Having standalone marketing, sales, and e-commerce solutions used to work well in the past. But times have changed, and nowadays a simple customer inquiry often involves multiple departments. SAP decided to offer C/4HANA as a suite of five independent solutions and interconnected them for better efficiency.

SAP Marketing Cloud

SAP Marketing Cloud

Find the right customers and increase loyalty with real-time, personalized omnichannel engagement at scale. AP Marketing Cloud focuses on business activities aimed at earning and retaining customers. This solution takes a look at data from all marketing activities and evaluates the impact of each

Consumer and Customer Profiling

Marketing Planning

Marketing Assets and Collaboration

Marketing Automation

Marketing Measurement and Optimization

Loyalty Management


SAP Commerce Cloud

SAP Commerce Cloud

SAP Commerce Cloud focuses on product content management, experience management, personalization, and order management. This solution provides users with out-of-the-box functionality to create and maintain an e-commerce presence.

Digital Commerce Platform

Multiple Storefronts

Personalized Content

Product Content Management

Order Management

Define flexible pricing rules

SAP Upscale Commerce

Mobile First Omnichannel Storefronts


SAP Sales Cloud

SAP Sales Cloud

Sell effectively to the right people, anywhere, at any time.

Lead Management

Opportunity and Sales Force Support

Configure, Price, Quote

Product Content Management

Sales Planning & Performance Management

Customer Master Data Management

Order and Contract

Billing and Invoicing


SAP Service Cloud

SAP Service Cloud

Keep customers coming back for more with customer service that drives true engagement

Self-service Portal

Omnichannel Engagement

Service Management

Field Service

Customer Feedback


Service Operations


SAP Customer Data Cloud

Customer Identity Management

Enterprise Preference  & Consent Mngt

Customer Profile Management


SAP Customer Data Cloud

SAP Customer Data Cloud focuses on ethically collecting, keeping, and protecting customer information. It helps provide businesses with ways to securely gather information filled in via form, and allows customers to control their data in a way that is compliant with GDPR requirements.

ECS - Best SAP C/4HANA® Partner 2020

ECS has received Best SAP C/HANA Partner Award at SAP® PKOM 2020. SAP presents these awards, recognizing top partners for their great performance in developing and growing partnership with SAP. This recognition is the result of Commitment to quality and constant improvement in the Customer Experience.

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Fresh decided to improve its customer service experience to reach optimum customer satisfaction. They started a digitization journey to keep up with the latest technological trends and to keep its position as the top manufacturers of home appliances in Egypt.

Fresh for Home Appliances Transforms its Customer Service Experience with SAP Service Cloud & SAP Sales Cloud

Fresh Success Story with ECS : SAP Cloud for Service Implementation
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