SAP Customer Experience (CX) and CRM Solutions
Engage customers with better shopping experience
Seize opportunities, engage quickly, and scale anywhere to grow revenue with modern CRM solutions from SAP Customer Experience.
What is SAP Customer Experience and CRM?
SAP Customer Experience and CRM is a unified platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.
C/4HANA: A Suite of Five Industry-leading Cloud Solution Portfolios
Having standalone marketing, sales, and e-commerce solutions used to work well in the past. But times have changed, and nowadays a simple customer inquiry often involves multiple departments. SAP decided to offer C/4HANA as a suite of five independent solutions and interconnected them for better efficiency.
SAP Marketing Cloud
SAP Marketing Cloud
Find the right customers and increase loyalty with real-time, personalized omnichannel engagement at scale. AP Marketing Cloud focuses on business activities aimed at earning and retaining customers. This solution takes a look at data from all marketing activities and evaluates the impact of each
Consumer and Customer Profiling
Marketing Planning
Marketing Assets and Collaboration
Marketing Automation
Marketing Measurement and Optimization
Loyalty Management
SAP Commerce Cloud
SAP Commerce Cloud
SAP Commerce Cloud focuses on product content management, experience management, personalization, and order management. This solution provides users with out-of-the-box functionality to create and maintain an e-commerce presence.
Digital Commerce Platform
Multiple Storefronts
Personalized Content
Product Content Management
Order Management
Define flexible pricing rules
SAP Upscale Commerce
Mobile First Omnichannel Storefronts
SAP Sales Cloud
SAP Sales Cloud
Sell effectively to the right people, anywhere, at any time.
Lead Management
Opportunity and Sales Force Support
Configure, Price, Quote
Product Content Management
Sales Planning & Performance Management
Customer Master Data Management
Order and Contract
Billing and Invoicing
SAP Service Cloud
SAP Service Cloud
Keep customers coming back for more with customer service that drives true engagement
Self-service Portal
Omnichannel Engagement
Service Management
Field Service
Customer Feedback
Analytics
Service Operations
SAP Customer Data Cloud
Customer Identity Management
Enterprise Preference & Consent Mngt
Customer Profile Management
SAP Customer Data Cloud
SAP Customer Data Cloud focuses on ethically collecting, keeping, and protecting customer information. It helps provide businesses with ways to securely gather information filled in via form, and allows customers to control their data in a way that is compliant with GDPR requirements.
ECS - Best SAP C/4HANA® Partner 2020
ECS has received Best SAP C/HANA Partner Award at SAP® PKOM 2020. SAP presents these awards, recognizing top partners for their great performance in developing and growing partnership with SAP. This recognition is the result of Commitment to quality and constant improvement in the Customer Experience.
Fresh decided to improve its customer service experience to reach optimum customer satisfaction. They started a digitization journey to keep up with the latest technological trends and to keep its position as the top manufacturers of home appliances in Egypt.
Fresh for Home Appliances Transforms its Customer Service Experience with SAP Service Cloud & SAP Sales Cloud
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